Argyle Welsh Finnigan Limited
33 users | Rolleston and Ashburton, Canterbury, NZ
Background
Argyle Welsh Finnigan Limited is a long-standing, general practice law firm serving clients in the Canterbury region and beyond. Their previous system announced it would be discontinued, so Practice Manager Jan Johnson sought a new system that would lead the firm well into the future.
“OneLaw is a simple, logical program, it does what you want it to do, and it's not hard to find what you need.”
Requirements
Argyle Welsh Finnigan Limited needed a practice management system that aligned with and strengthened its established ways of working, without compromising data or usability.
Key requirements included:
Future-proofed: Their previous system announced its retirement, so they wanted to ensure the system they chose wouldn’t go down the same path.
Data security: The firm needed confidence that all historical client data could be migrated safely.
Familiar data structure: They wanted to stick with a client-based data structure as it made the most sense intuitively and for their staff.
Intuitive software: The firm needed a system that was easy to navigate and did not require lengthy training.
Reliable support: Having previously used a system without reliable support, the firm knew this was not something they could compromise on.
“I love being able to ring and 99.9% of the time get an answer straight away.”
Solution
After looking into several practice management systems, Argyle Welsh Finnigan Limited selected OneLaw as the solution that best met their requirements.
OneLaw delivers:
Ongoing product development: The firm has confidence that OneLaw will support them well into the future, as demonstrated by continuous product improvements shaped by customer feedback and industry demand.
Seamless data migration: All client data was successfully migrated, enabling a smooth, low-disruption transition: “It was one of the most seamless migrations we've ever had.”
Client-based system: OneLaw’s client-centric data structure was a key differentiator, aligning intuitively with how the firm already worked.
Easy-to-use software: The software is straightforward and intuitive, with opportunities to upskill on new features through further training, webinars and the OneLaw Help Centre.
Accessible support: Staff can call or email OneLaw support whenever assistance is required, a major selling point for the firm: “Everybody’s really helpful, the helpdesk was massive for us.”