Getting the most from your software
August 02, 2016 at 11:10 AM
Picture this: You’ve just bought state-of-the art, sophisticated software. It’s brand-spanking new, looks great and has everything you need to take your firm to the next level.
Your staff are excited to see how it’s going to make their working lives easier. You’re pumped.
This is going to be good.
You go through installation, everyone is trained up and you wait and watch. When will your profits rise? When will productivity increase?
But then... nothing changes.
That’s when you realise: You’ve invested in the software, but you haven’t reviewed your business practices to get the best out of it.
It’s a simple truth but one too often overlooked - your software is only as good as the level to which you use it.
You might buy some new software that offers flash new billing capabilities – but if you don’t review your billing practices, and tune them to take advantage of the new software, it won’t change a thing.
Digital transformation is all about realigning technology and business processes for the future, but if you fail to review your processes and implement better ones your staff will simply find ways to use the new software to do things “the way they’ve always been done.”
Don’t fall into the all-too-common trap of thinking you’re changing, when in reality you are only investing in new technology. You need to take into account how you’re actually going to make the technology work for you.
This centres on creating a culture that fosters transformation, made up of employees who can’t wait to sink their teeth into a new system that will make their lives easier.
Creating this environment is paramount to getting the most from your investment.
Your staff need to know exactly why you’re making the change. They will embrace it once they know it will eliminate the need for frustrating manual processes, reduce business risk and allow them to focus on simply getting the job done.
Your top priorities when changing the way your firm operates should be the processes and the people.
This includes everyone – from the managing partner to the new graduate lawyer, front-desk staff and professional support lawyers.
Get the right systems in place – absolutely – but then focus on your staff and how you are going to implement the change.
Therein lies your key to success.